Sessie: Knowledge that works: building a service management practice that lasts

Tijd: 11:45 - 12:30
Locatie: Meelzolder
Track: 

Beschrijving
Knowledge management is one of the highest-impact practices a service team can invest in, and yet one of the most underused. In this workshop, we cover the full picture: how to structure it, maintain it, and make it work for both operators and customers. AI plays a role, of course, but the foundation comes first. Leave with a plan for building something that actually sticks.