Sessie: One tool, every team: a customer's journey from IT to other departments

Tijd: 11:45 - 12:30
Locatie: Perserij
Track: 

Beschrijving
Expanding service management beyond IT sounds promising but making it work across teams takes the right choices in ownership, design, and adoption. In this session, attendees will hear practical lessons from someone who has been through it on how to create momentum across departments while keeping the experience manageable for both teams and end users